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it support faq

  • Do you come to us?
    Yes, we come to you at a time that is convenient to you, and complete the job in your home or business. If we need to take your PC away for any extensive work we will provide the collect and return service free of charge. Either way, you never need to leave your home or office!
  • Do you provide telephone and remote support?
    Yes, if you would like remote support, by telephone or direct to your computer via the Internet.
  • Do you work evenings and weekends as I’m at work during the day? 
    Yes, to make life easier for you we are able to provide support and on-site service during evenings and weekends.
  • How can I pay?
    You can pay your bills by all major Credit and Debit cards, or by cash. We no longer accept cheques.
  • When can I call you?
    You can call/message us anytime 7 days a week. All calls will be answered in sequence and if we cannot help you immediately you will be able to request a call back at a time to suit you.
  • What areas do you cover?
    We cover most of London and within m25.We also cover areas outside the county, but a transport charge may apply, depending on your exact location. Why not check by filling in our quick enquiry form to find out.
  • Do you fix laptops?
    Yes. We can fix all most any problems with laptops
  • How long with my repair take?
    From the time you contact us, we aim to have your computer up and running within 48 hours. If you require an express repair, then we will try our best to get your PC up and running within 24 hours.
  • What happens if you can’t fix my PC?
    In the rare case that we are not successful with the repair of you computer, then you will not have to pay a penny, this means no call out fee as well!

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If you do not see the answer to your question or wish to clarify anything, please do not hesitate to contact us  or Speak to one of our IT adviser


Call us 0208 715 7171 Or Click here